Hubert Tsen, San Francisco (Buyer)

Wow! As a first time home buyer, Pam made the entire process incredibly smooth and easy for me. Pam went above and beyond to educate me on the nuances of the SF real estate market. Her approach to RE is seriously data driven and I was really impressed when she was able to back up her idea of a fair offer price with real numbers. As a big numbers guy, I have to stress how impressed I was. No guessing. Pam's passion and enthusiasm really shows in her work. She's incredibly detailed every step of the way and was able to answer even the most obscure questions on SF real estate that I had. At the end of the transaction, Pam made sure that I had everything I needed - even if that meant going out of her way to do so. Overall, I wholeheartedly recommend Pam to anybody who is looking for a realtor!

Elizabeth Wright, San Francisco (Seller)

Pam Parker Souza is a dynamic realtor who works very hard for her clients. She was always cheerful and friendly, and worked with me every step of the way to explain things. I felt she was an ally who used her professional knowledge to help me accomplish my goal. Her strategy and recommendations worked so well that we accomplished the sale in record time, and at a good price.

Gary and Kristin Thompson (Buyers)

Pam Parker Souza was very helpful in shepherding us through the technical intricacies of a San Francisco home purchase. She is extremely knowledgeable about every step of the home buying process and provided additional resources that went above and beyond expectations.

Catalina Murphy, Novato (Buyer)

As first time home buyers, it was our pleasure to work with Pam at Zephyr. Not only does she truly make your property her priority she also adapts to your needs as a homebuyer to make the process as smooth as possible. So let’s chat: “your property is my priority” - what a great tagline because she truly lives by it. Our home was a bit of an outlier from the norm that Pam deals with - we were located in Marin County instead of SF and we had a pretty difficult seller. Pam always found time for our home matters and on the rare occasion when she couldn’t be at the house for a visit to see the home at night, she made sure a trusted colleague at Zephyr was there to guide us through. We always felt like we were Pam’s only clients even though we knew she had multiple properties she was working on either buying or selling. Pam takes the time to figure out how you tick so to speak in order to facilitate the sale better. What I mean is she was invested in finding out our interests/wants/needs in a home, suggested things to think about that we hadn’t thought of, and worked through thorny financial issues for a first time home buyer. We told Pam up front that we like to read the fine print on everything, literally everything. So Pam arranged for all documents to be sent in PDF in advance of the needed signing so we could review before signing via DocuSign. It’s attention to these details that make it so you know you’re working with someone who understands what you need and works with you to obtain it rather than simply overlooking requests. Additionally, we had a seller that insisted on a rent-back situation; something we weren’t comfortable with but would be the only way to purchase the home. Pam worked with us, tirelessly, to find a creative solution to craft an offer where our risk concerns were addressed and the requirements of the seller were met. One other thing that we found incredibly valuable is that Pam seems to really love Zephyr, the real estate firm she works for. Her investment in the firm only helps her be a better real estate agent. She tapped into resources and people at the firm to handle the difficult components of our transaction and we felt supported by the whole team at Zephyr. Choose Pam, finding people their next home is her passion.

Robin Jalone San Jose (Seller)

It was really great working with Pam Parker Souza, and her partner Steven Gerry. They really know what they are doing, and very professional. In my case there was a few difficulties that came up. Pam and Steve were right on top of everything. This deal even had to go through Bosnia of all place. It was quite a ride and a lot of stress. I wouldn’t want anybody else leading the way. Thank you Pam Parker Souza.

Dafer H., Seattle (Buyer)

It's my pleasure to write this review for Pam Parker Souza. Pam helped with my search for a condo in one of the most competitive markets in the nation. With her expertise and vast knowledge of market trends I was able to find a place that I now call home. Not only is she knowledgeable and professional, but she is also a very friendly and kind person and willing to help in any way possible. Thanks Pam!

Philip B., South San Francisco

I am writing this post as a testament to the character of Pam Parker Souza. I reached out to Pam for real estate and probate advice. At this time, with Pam knowing this particular advice I sought out for was not going to make anyone any money. The amount of follow up and professional information she provided me with was extremely pivotal in what I was trying to accomplish. Not only did she take time out of her day while she was on vacation. She displayed thorough knowledge of Bay Area real estate and law that I know if I ever have any questions or if friends or family have questions she would be the one to ask. Thank you Pam. I look forward to touching base with you in the future.

Tiffany, San Francisco (Buyer)

Partnering with a qualified, professional broker who specialized in SF was imperative. Also, having excellent communication skills was key as we wanted to ensure that we working closely with someone who was responsive and technologically savvy as well as a pleasure and joy to work with. Pleased that Pam was able to deliver on these key elements which facilitated highly with our overall experience and success with closing the deal on our home!

Frances (Buyer)

I met Pam Parker Souza in an open house. She was the showing agent. I left my contact information and she contacted me immediately after the open house and asked me if I would like to make an offer or have any questions regarding the property. I was impressed by her quick following up email, which lets me make a decision to work with her. We failed on the first offer. That is OK to me. Within a week, I contacted her for another property. We submitted the offer and got accepted with a counter offer in a day. Pam is very professional and I really appreciate her prompt response during the whole transaction. She is very approachable, always be there to answer questions and find solutions. She has great power to push things through. She also has good network with other agents and loan brokers. I would definitely recommend Pam to my friends.

JI (Buyer)

Pam was a trusted partner throughout the whole journey. She was always there for me, was very responsive, knowledgeable, and extremely patient with me. She's a lot of fun, too, and has a great sense of humor, which is important to me. She knows the SF market really well, and helped to guide me through the process. I would glad recommend Pam to anyone interested in buying or selling in SF!

Dan Alcantara, San Francisco (Buyer)

Meeting Pam Parker Souza was the absolute best thing that could have happened on my housing search. As a first time home buyer that had fallen in love with a property, I needed someone who could guide me through the offer process — and do it quickly. In just four days, Pam gave me a crash course in the San Francisco housing market and helped me craft an extremely clean offer, edging out several other bidders. Pam has proven to be a great resource throughout my entire journey, answering all of my questions, helping me deal with roadblocks, and identifying things I need to do as a new homeowner. I highly recommend Pam to anyone looking to buy in a crowded market: she's made the entire process a breeze!

Caiyun Li, San Francisco (Buyer)

Pam was instrumental when we were deciding on our offer. She was thorough in explaining the procedures from open house to closing, inspection report, and what to be expected after.
We are so fortunate to have Pam as our agent, she made the experience less stressful, by being there for us, and offering valuable suggestions. Pam seems well respected among Realtors, which was evident during our open house visits. It made us feel even more secure with our choice. After closing, Pam continues to offer help with referring contractors, house insurance agent, electrician...Etc. All her referrals have lived up to the expectation, high quality and reliable, just like herself.

Elizebeth, San Francisco (Seller)

Pam was an ally all the way for me with the sale of my condo in the Mission. She was careful to explain everything every step of the way, and guided me through all the decisions and paperwork. Her advice and strategy worked well. I was able to get four good offers to choose from, and the process from start to finish took place within 8 weeks. She was very careful to respect Covid protocols, sanitizing everything before and after visits of workers and potential buyers or agents. She was both friendly and very professional. I highly recommend her to any potential sellers or buyers.

Louisa, San Francisco (Buyer)

The whole process was super smooth, we felt completely kept up to date on everything throughout and firmly believed Pam had our best interest at the front of everything throughout. Couldn't have been any better relationship with a Realtor! Pam took the time to educate us on the process, which was completely new to us. We really appreciated her holding our hands through the process, and we came out of it with our dream home, faster and cheaper than expected!
Absolutely the best relationship with a Realtor we could have hoped for as first time buyers. Would recommend Pam to anyone and will be clients for life!

Todd, Novato (Buyer)

Pam is first rate, as I was looking for an investment property with upscale potential, she was perfect in helping me pick finishes and fixtures and decide what renovations would increase the sale price and ROI and make the most sense long term.
She is a great confident business partner and was 100% together and on top of the entire process and communications from start to finish. She is a Gem; I could truly feel how much she loves her job and how committed she was to making this process very successful for me.
Thanks PAM!

Shannon, San Francisco (Seller)

Outstanding agent and outstanding service across every detail. Pam exceeded our expectations in every way. She never took her eye off the ball, despite tricky HOA dynamics and a lot of moving parts. She was helpful in leading the refresh of our loft, selling it one day after it hit the market and at a significant amount over asking. Would not hesitate to work with her again. In fact, she is now overseeing the sale of our mother's home, as well

Bob, San Francisco (Seller)

My wife worked with Pam in Financial Services and knew her to be a driver that gets things done. We decided to use Pam to help us sell our San Francisco condo during the depressed market associated with Covid. It was a rental, but the rental market was slammed by Covid. We decided it was time to simplify and sell. Pam surveyed the market, competition and felt she could drive a remodel project to make the unit stand out, much better than what she saw in the competition. She tapped her resources to get bids and to offer suggested improvements. She walked us through the options and expertly guided us to the right decisions. She was so on top of things that we decided to turn over the remodel project and staging to Pam to project manage. Pam produced excellent results. Although the remodel timeline got extended as they all seem to, Pam was driving to make up time and get the work done. The unit looked amazing. Pam's pictures captured views I did not even think of. She produced a website to help prospective buyers look at the place. Once the property was listed, it drew a lot of hits. Within a week, we had an excellent offer over list from a solid buyer. Pam helped us move the offer even higher. Every step of the process went well. Pam was on top of everything. She kept us informed and helped guide us to an excellent result. We have high expectations of people who provide us services and we never felt let down. I'd happily use Pam again if the need arises. I'd highly recommend her to friends and family. If you use Pam, you will have an outstanding experience.

Rich and Jill, San Francisco (Buyers)

Pam is a true professional who will go the extra mile to overwhelmingly exceed your expectations! She is an expert negotiator who made sure we got the best possible price; continuously reassuring us that we will not have to pay a penny more than necessary. What a welcomed sight of enormous relief in this hot San Francisco market! She helped us realize our lofty dream of becoming San Franciscan homeowners! Pam made us feel as though we were her top priority, and made herself fully available at any and all times necessary. She kept us highly informed throughout the buying process so we knew exactly what to expect every step of the way. Her client dedication and high level of professionalism is truly unmatched! Following the purchase, Pam still remains in contact with us, asking if we need anything from vendor referrals, to genuinely caring if we are satisfied with our purchase and settling in well. Pam is the true mark of a professional. I cannot say enough good things about her. I highly recommend that you work with Pam! You will not only walk away with a great deal, but you'll develop a lasting professional relationship that serves you well in many years to come. If you want the best - make sure Pam is in your corner!

Richard & Kris L. San Francisco (Seller)

What can we say, but this realtor is a DYNAMO--a force of nature! From the moment we first spoke with her, we knew we were in good, competent hands. Her knowledge of the realty field, the market, and the legalities are amazing! Her great accessibility, confidence, professionalism, thoroughness, fantastic communication from the beginning, patience with those of us not familiar with the ins and outs of selling a house, dedication, going above and beyond in all aspects, and sincere compassion are the best examples for all realtors to follow! She stands behind her motto: "Your property is my priority." She makes her clients feel as they are her only ones, giving them undivided attention and care. Our house sale was facing some tough outside obstacles, but she made sure we overcame them, and overcame them we did, all thanks to her tenaciousness, fierce advocacy, sound advice, and unparalleled expertise. We feel that we have made a friend in Pam and will miss our frequent talks, texts, and emails with her. She is that personable and caring! Also, we will be forever grateful to her--and her staff--for helping to make our upcoming twilight years head in the right direction! IN SHORT, THIS IS YOUR REALTOR!!! LOOK NO FURTHER!!!!!